Recover Stolen or Lost NOL Card | Complete Details 2025

Muhammad AhmadWritten ByMuhammad Ahmad Updated On

If your NOL card is lost or stolen, take quick action and report it to RTA as soon as possible. You can report the lost NOL card through the RTA portal, the NOL pay APP, calling 800-9090, or visiting the customer service care center. Your card will be deactivated after the NOL lost report. Once the card is deactivated, you can replace the NOL card and apply for a refund or balance transfer. 

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How To Recover a Lost NOL Card

There is a complete step-by-step procedure to recover the lost or stolen card safely. Here is a detailed breakdown to recover the lost NOL card. 

Note: The whole process is for lost registered NOL card. It is not possible to recover, replace, or transfer the balance of an unregistered NOL card. 

Infographic of lost Nol card recovery steps

Report And Deactivate

It is necessary to report the loss of your card as soon as possible. The RTA will deactivate your card within in few hours to prevent its misuse. Here is how to report the lost or stolen card to the Road and Transport Authority in Dubai:

  • Visit the RTA NOL official website and report your issue. You can also use the NOL Pay app for these tasks. 
  • Call the NOL helpline at 800-9090 and report your problem.
  • Visit your nearest NOL customer care center and report that your NOL card is lost. 

The RTA takes immediate action on your report and deactivates your card within a few hours. 

Replacement

Once the card is deactivated, you can apply for NOL card Renewal or replacement. Here is how to apply online:

  • First of all, visit the RTA NOL card replacement option on official portal and click on “Apply” button.
  • Login to your RTA account by using your login details. 
  • Once logged in, provide all the required details and follow the on screen instruction. 
  • You will have to pay a small replacement fee. The fee details are as follows:

Nol Card Type

Application Fees (AED)

Card Balance (AED)

Design Fees (AED)

ISIC Fee (AED)

Total (AED)

Personal Silver

50

20

0

25 (optional)

70 (95 if ISIC linked)

Personal Gold

50

20

10 (Gold card design)

0

80

Personal Silver with Special Design

50

20

30 (special design)

0

100

Personal Gold with Special Design

50

20

30 (special design) + 10 (gold template)

0

110

People of Determination

0

0

0

0

Free

Refund or Transfer

Once you have replace you old NOl card with new one, you can apply for NOL balance refund or NOL balance transfer. 

  1. If you previous card balance was less than 100 ADE, you will get a NOL Cash refund. 
  2. If your balance was above 100 ADE, you can apply for NOL balance transfer.

Tips To Prevent NOL Card Loss 

Here are some practical tips that help you prevent your card loss in the future

  • Always keep your Nol card in a protective pouch or secure place to avoid loss or damage.
  • Use virtual NOL card to avoid these issues totally.
  • Register your Nol card with your personal details, so you can block it and recover your balance if lost.
  • Keep a record of your Nol card number and PIN for quick reporting in case of loss or theft.
  • Report a lost Nol card immediately to the RTA customer service to block the card and prevent misuse.
  • Use the official RTA app or website for NOL card balance check and monitor any unauthorized activity.
Infographic titled “Tips To Prevent NOL Card Loss” shows a male asking and an expert woman giving tips in speech bubbles.

FAQs

To block your lost RTA NOL card, visit the RTA official website or app and report the card loss. You can block by calling the helpline at  800-9090 or by visiting the customer care center physically.

Report it immediately to RTA via phone (800 9090) or app. They will block the card to prevent misuse. If registered, you can get a replacement and transfer the balance. Unregistered cards cannot be recovered.

You can get your lost Nol tag ID by calling RTA customer service at 800 90 90 and providing your Emirates ID. They will verify your details and give you the tag ID. Alternatively, check any SMS from RTA received during card registration or log in to the Nol Pay app if your card was linked. The tag ID is a 10-digit number usually printed on the back of your nol card.

Refunds are not available for lost unregistered (anonymous) Nol cards. Only personalized Nol cards linked to your Emirates ID are eligible for balance refunds or transfers. For unregistered cards, the balance cannot be recovered if the card is lost or stolen. It is recommended to personalize and link your Nol card to your Emirates ID to protect your balance and enable refunds if lost.

Muhammad Ahmad

As-salamu alaykum, I am Muhammad Ahmad. I have 10 years of experience in urban transportation and digital services in Dubai. I focus on improving NOL card systems, RTA online services, and other smart transport solutions. I have a degree in Information Technology and work to make public transport easy, fast, and convenient for everyone. In my free time, I enjoy reading about new transport ideas and exploring different places in the city.

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